Support

Help with MyBattery: questions, bugs, and account requests

Frequently asked questions

How do I reset my password or change my sign-in email?
Sign out from Settings → Account, then use "Forgot password" on the sign-in screen. To change your email, contact us at the address above.

How do I delete my data or my account?
Go to Settings → Account. "Clear All Data" permanently deletes your tasks, calendar, and records while keeping your account active. "Delete My Account" permanently removes your account and all associated data and cannot be undone.

How do I manage or cancel my MyBattery Pro subscription?
Go to Settings → Account → Manage, or manage it directly from your device's App Store subscription settings.

Notifications aren't arriving on time.
Check Settings → Notifications to confirm your reminder times and time zone, and make sure notifications are allowed for MyBattery in your device's system settings.

The app or website won't load, or stops responding.
Try these in order: (1) refresh the page with Cmd+Shift+R (Ctrl+Shift+R on Windows), or open it in a private window; (2) clear the site's data in your browser settings, then reload; (3) try another browser or network, and make sure you're using mybatteryapp.com without "www". On iPhone, force-close and reopen the app, or update to the latest version. Your data is stored with your account and isn't lost when this happens. If it still won't load, email us and tell us what you see.

I found a bug or the app crashed.
Please use the in-app Feedback form and select "Bug" and include what you were doing when it happened. A screenshot helps a lot.

Contact us

Email info@mybatteryapp.com for anything not covered above, such as bugs, billing questions, feature requests, or general feedback. We typically reply within a few business days.

Safety resources

MyBattery is not a medical device and is not a substitute for professional care. If you are in crisis, please contact a qualified professional or call/text 988 (US Suicide & Crisis Lifeline).